Archive for the ‘In The News’ Category

Cruickshank Article on Service Operations Cost Savings Published in November Issue of Broadband Journal

Friday, October 19th, 2012

Financial Model for Measuring Cost Savings Driven by Service Operations that Impact Customer Experience and Voluntary Disconnects | pdf |

This article describes an automated, systemic solution for identifying hidden issues using existing data from the service delivery infrastructure – before they snowball into costly customer-impacting issues and voluntary disconnects.

by Robert F. Cruickshank III, CEO Rev2

Broadband, the Journal of the SCTE

Vol. 34, No. 4 – November 2012 issue


SunGard Availability Services Consulting Introduces New Practice and Focus on Operational Resilience [SunGard Press Release]

Thursday, May 10th, 2012

From SunGard | Newswire Link

WAYNE, PA, MAY 10, 2012 — SunGard Availability Services today announced the refocusing of its consulting organization to improve the resilience of its clients’ operations. SunGard Consulting helps organizations build the most effective strategy for managing operational risk while ensuring availability through innovative business continuity strategies, enabling technologies such as cloud computing, and improving efficiencies through high-performing IT operating models.

The SunGard Consulting practice leverages a combination of proprietary and industry best practices and tools to better assess, prioritize and manage controls for operational risks. The practice utilizes SunGard’s new proprietary Risk, Resilience and Recovery (R3) framework methodology and quantifiably measures risk by leveraging software tools such as the RiskView® Business Risk Analytics™ solution from Rev2.

SunGard has also established a partnership with The Carnegie Mellon Software Engineering Institute to use their Resilience Management Model CERT-RMM, a management model for operational resilience. “We are pleased to welcome SunGard Availability Services as an SEI Partner, with a staff trained, and a practice built, around leveraging the RMM model,” said Lisa Masciantonio, manager of the SEI Partner Network. “Our Partners are a valuable extension of the SEI, helping to meet the demand for SEI courses and services worldwide with a level of quality that matches the SEI’s own.”

“SunGard Consulting brings unmatched experience in the three pillars of operational resilience – business continuity/disaster recovery, security and IT operations,” said Warren Zafrin, SunGard Availability Services, Service Lines and Solutions managing partner. “We can help customers measure their ability to control operational resilience, and determine how their organizations will perform under times of stress, disruption and changing risk environments. This can enable them to improve their compliance posture and lower operational risks.”

The SunGard R3 Framework takes a holistic approach to operational risk management. It starts at the enterprise level to understand current maturity of the risk management posture, processes and tools of a client organization. The framework provides an organization with useful risk data and analytics to better measure and align operational risk programs across the enterprise and promotes integration with the business’ broader operational framework.

“SunGard is leveraging the best of both worlds: proprietary experience from their own high caliber availability experts, certification by industry leading resiliency models, and tools for operational risk,” explained Jason Buffington, senior analyst at Enterprise Strategy Group (ESG).

SunGard’s R3 Framework leverages existing risk data and industry-based operational risk management data, allowing practice consultants to reduce the time required for discovery phases. In a client engagement, SunGard uses a tailored, highly repeatable framework of risk management processes that address the dynamics of the organization and its operational and strategic challenges.

Combining the theory framework of CERT-RMM with the R3 implementation model aligns risk appetite to business objectives and provides a transparent structure for driving operational resilience. This approach gives the business the tools, training and guidance it needs to maintain operations before, during and after an event that impacts the business.

SunGard uses Rev2’s patent-pending RiskView Business Risk Analytics solution to help reduce the client’s organizational risk profile. RiskView provides the ability to identify, compare and quantify vulnerabilities across an entire enterprise before they impact business performance. RiskView identifies the materiality of risks according to their potential impact on business performance, helping clients to prioritize and schedule business process improvement, problem resolution and overall spending. “We are thrilled that RiskView has been selected as a cornerstone of the R3 Framework initiative,” said Rev2 CEO Robert Cruickshank. “SunGard Consulting has developed an industry-leading operational resilience practice and we’re looking forward to this opportunity to work closely with the team.”

About SunGard Availability Services
SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software to over 9,000 customers globally. With approximately five million square feet of datacenter and operations space, SunGard Availability Services helps customers improve the resilience of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs. Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business. To learn more, visit www.sungardas.com or call 1-800-468-7483. Connect with us on Twitter, LinkedIn and Facebook.

About SunGard
SunGard is one of the world’s leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and was ranked 480 on the Fortune 500 in 2011. For more information, please visit www.sungard.com.

Trademark Information: SunGard and SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

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Rev2 CEO Robert Cruickshank Featured on McAfee Security Connections BrightTALK Webinar Series [PLAYBACK]

Tuesday, May 1st, 2012

The BrightTALK series is conducted by McAfee, a Rev2 solution partner.  This BrightTALK webinar features Rev2 CEO Robert Cruickshank.  Joining Robert is Ed Barry, McAfee’s VP, Security Innovation Alliance.

Topic: “Confront your most critical threats with business risk analytics.”

To register and play, go to:  http://www.brighttalk.com/webcast/1743/45775


Rev2 CTO Robert Cruickshank Published in Broadband Journal

Monday, March 26th, 2012

“Prioritizing Undetected Service Outages,” by Robert F. Cruickshank III [pdf]

HERTFORDSHIRE, U.K., MARCH 26, 2012 – Rev2, a rapidly growing Business Risk Analytics™ provider focused on delivering solutions that improve business performance, today announced the publication of a technical article by its Chief Technology Officer, Robert F. Cruickshank III, in the February issue of Broadband, the Journal of the SCTE.

Entitled “Prioritizing Undetected Service Outages,” Cruickshank’s article describes an Outage Risk Analytics methodology for carefully classifying, scoring and combining maintenance activities, telephone calls from troubled subscribers, truck rolls and network telemetry, which can result in timely identification of otherwise undetected outages.

“While broadband service providers have alerting mechanisms and are equipped to deal with right now, hard down critical outages, oftentimes smaller and intermittent outages are much harder to detect and can be altogether missed for extended periods of time,” writes Cruickshank. “But customers notice these intermittent outages – especially business customers – and some of these intermittent outages are the precursors of much larger outages.”

“The good news is there are clues that can clearly point operations teams to concentrations of outage risk,” he surmises.

About Broadband

SCTE, the Society for Broadband Professionals, publishes its Broadband journal four times per year. It has now become the leading authoritative magazine in the cable and broadband market and offers truly global and independent coverage.

Incorporating interviews with leading international industry, government figures, academic and association figures, Broadband offers a strategic insight into the latest news, company and product developments, technological and technical advances, innovations and new business opportunities. Key issues are debated and regular, independent analysis into market prospects and barriers can be found in each issue. The journal typically contains four to six White Papers, industry and Society news, articles on the fundamentals of broadband technology and exhibition/conference reports.

7000 plus copies of each issue of Broadband will be distributed at key exhibitions worldwide in 2012, including Cable Europe, ANGA, IBC, NCTA, Cable Tec Expo and, of course, SCTE’s own events worldwide (Balkan Broadband conference and exhibition and international lecture meetings).

About Rev2

Rev2 is a rapidly growing Business Risk Analytics™ provider focused on delivering solutions that improve business performance. Our patent-pending RiskView® Risk Concentration Analysis™ framework offers the ability to identify, compare and quantify vulnerabilities across the entire enterprise before they impact business performance. RiskView identifies the materiality of risks according to their potential impact on business performance, helping our customers to prioritize and schedule business process improvement, problem resolution, and overall spending. RiskView outcomes typically include: Reduced organizational risk profile; Reduced OpEx; Improved customer experience; and competitive advantage.

Contact us today for a Proof of Concept tailored to your business: 400 Columbus Ave., Suite 240E, Valhalla, N.Y. 10595, 914.614.8600. http://rev2.com, infoatrev2dotcom.

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Copyright ©2012 Rev2. All rights reserved. The RiskView® solution is a registered trademark of Rev2. The Rev2 Business Risk Analytics™ logo design and the Risk Concentration Analysis™ (RCA) methodology are trademarks of Rev2. All other trademarks in this document are the properties of their respective owners.


Rev2 Aims to Help Organizations Identify Material Risks to Better Protect the Business

Thursday, March 1st, 2012

451 Research by Andrew Hay [pdf]


“SCTE/Rev2 Primer Helps MSOs Improve Dispatch Efficiency,” by Brian Santo, CED

Wednesday, November 16th, 2011

SCTE/Rev2 Primer Helps MSOs Improve Dispatch Efficiency [Link to CED article]

Download pdf

The SCTE has just produced a video in its SCTE Primer Series that explains how cable companies can quickly save time and money in their field service operations.

The Primer, presented by Rev2 CTO Robert Cruickshank III, describes a methodology that helps MSOs identify the source of network problems so that they can be rectified immediately, rather than responding to multiple, isolated trouble calls that are only symptoms of the problem.


New SCTE Video Primer Illustrates Time-and-Cost Savings Methodology for MSO Dispatch Operations

Monday, November 14th, 2011

CABLE-TEC EXPO® ’11, ATLANTA, NOVEMBER 14, 2011 – Rev2, a rapidly growing risk management provider focused on delivering solutions that improve business performance, today announced that the Society of Cable Telecommunications Engineers (SCTE) has published a new video in its SCTE Primer Series. Developed in partnership with Rev2, the Primer answers the question posed by its title: “What is … Risk Concentration Analysis for Dispatch Operations?”

The Primer is available for download and viewing for SCTE members from the SCTE website at http://www.scte.org/resources/Primers.aspx

The Primer is presented by Robert F. Cruickshank III, Rev2’s Chief Technology Officer. It describes an emerging methodology that helps Cable MSOs identify small and intermittent outages that are typically hard to detect but can rapidly snowball into events that require costly responses from Dispatch Operations. It is based in part on the SCTE white paper entitled Drill Here, which Cruickshank co-authored with Matt Bell, Managing Director of Teambell Consulting.

“The Risk Concentration Analysis methodology carefully classifies, scores and combines common MSO dispatch metrics such as maintenance activities, telephone calls from troubled subscribers, truck rolls to troubled subscribers, and network telemetry data,” explains Cruickshank. “By correlating the data, the methodology can tell us where there are concentrations of risk throughout the MSO’s service delivery infrastructure.”
After completing this Primer, the objectives are that the viewer will have learned to understand the basic premise of Risk Concentration Analysis, and how it works in real-world settings; to recognize the role of Risk Concentration Analysis in dispatch operations where it has been successfully deployed in leading MSOs; and to recognize the value to the MSO business by increasing the efficiency of dispatch operations.

SCTE is a non-profit professional association that provides technical leadership for the telecommunications industry and serves its members through professional development, standards, certification and information. SCTE currently has nearly 14,000 members from the U.S. and 70 countries worldwide and offers a variety of programs and services for the industry’s educational benefit. A prime example is SCTE’s Smart Energy Management Initiative (SEMI), an unprecedented effort to help cable operators leverage financial and environmental advantages of implementing Green strategies.

SCTE has 68 chapters and meeting groups and more than 3,000 employees of the cable telecommunications industry hold SCTE technical certifications. SCTE is an ANSI-accredited standards development organization. Visit SCTE online at www.scte.org. Follow SCTE at http://www.facebook.com/TheSCTE and http://twitter.com/SCTE.

About Rev2
Rev2 is a rapidly growing risk management software provider focused on delivering solutions that improve business performance. Our RiskView® Risk Concentration Analysis™ framework has experienced market success thanks to its ability to identify, compare and prioritize vulnerabilities across the entire enterprise before they impact business performance. This empowering aspect of RiskView helps organizations streamline logistics, facilitate decision-making, and improve efficiencies. RiskView identifies the materiality of risks according to their potential impact on business performance, helping our customers to prioritize business processes, problem resolution, and overall spending. Our customers typically realize ROI within weeks.

Contact us today for a Proof of Concept tailored to your business: 400 Columbus Ave., Suite 240E, Valhalla, N.Y. 10595, 914.614.8600. http://rev2.com, "infoatrev2dotcom">infoatrev2dotcom.

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Copyright ©2011 Rev2. All rights reserved. The RiskView® application is a registered trademark of Rev2. The Rev2 Managing Risks That Matter™ logo design and the Risk Concentration Analysis™ (RCA) methodology are trademarks of Rev2. All other trademarks in this document are the properties of their respective owners.


SCTE White Paper Provides Cable MSOs with Guidance for Finding and Prioritizing Undetected Service Outages

Tuesday, October 11th, 2011

VALHALLA, N.Y., October 11, 2011 – Rev2, a rapidly growing risk management provider focused on delivering solutions that improve business performance, today announced that the Society of Cable Telecommunications Engineers (SCTE) has published a white paper that describes a solution to a major business/technology gap in service engineering operations at Multiple System Operators (Cable MSOs).

Titled “Drill Here: Systemic Prioritization of Undetected Service Outages to Improve Overall Business Performance,” the white paper describes an emerging methodology that helps Cable MSOs identify small and intermittent outages that are typically hard to detect but can rapidly snowball into costly, widespread events. The white paper was prepared for the SCTE by Robert F. Cruickshank III, Chief Technology Officer of Rev2, and Matt Bell, Managing Director of Teambell Consulting.

The white paper is available for download from the SCTE website at http://www.scte.org/. Click “Resources,” then “White Papers.”

“While Cable MSOs have alerting mechanisms and are equipped to deal with right-now, hard-down critical outages, oftentimes smaller and intermittent outages are much harder to detect and can be altogether missed for extended periods of time,” write Cruickshank and Bell. “But Customers notice these intermittent outages – especially business customers – and some of these intermittent outages are the precursors of much larger outages. The good news is there are clues that can clearly point operations teams to concentrations of outage risk. The bad news is these clues are too often imprisoned in disparate databases.”

The white paper describes a methodology for carefully classifying, scoring and combining maintenance activities, telephone calls from troubled subscribers, truck rolls and network telemetry – resulting in timely identification of otherwise undetected outages. By implementing the methodology, Cable MSOs can prioritize where to “drill,” based on the financial and reputational materiality of the outage.

“A key mission of the SCTE is to help cable operators reduce cost of operations while improving network reliability and bringing new technologies to market in scale,” said Daniel Howard, Senior Vice President, Engineering and CTO of the SCTE. “Cruickshank and Bell’s methodology helps in all three of these areas, and will be of value to cable operators looking to achieve five nines of service availability, especially for business customers. And it will help cable operators continue to raise the bar on network performance expectations and maximize their investment in both existing and new service delivery technologies.”

The SCTE is a non-profit professional association that provides technical leadership for the telecommunications industry and serves its members through professional development, standards, certification and information. SCTE currently has nearly 14,000 members from the U.S. and 70 countries worldwide and offers a variety of programs and services for the industry’s educational benefit. A prime example is SCTE’s Smart Energy Management Initiative (SEMI), an unprecedented effort to help cable operators leverage financial and environmental advantages of implementing Green strategies.

SCTE has 68 chapters and meeting groups and more than 3,000 employees of the cable telecommunications industry hold SCTE technical certifications. SCTE is an ANSI-accredited standards development organization. Visit SCTE online at www.scte.org. Follow SCTE at http://www.facebook.com/TheSCTE and http://twitter.com/SCTE.

About Rev2
Rev2 is a rapidly growing risk management software provider focused on delivering solutions that improve business performance. Our RiskView® Risk Concentration Analysis™ framework has experienced market success thanks to its ability to identify, compare and prioritize vulnerabilities across the entire enterprise before they impact business performance. This empowering aspect of RiskView helps organizations streamline logistics, facilitate decision-making, and improve efficiencies. RiskView identifies the materiality of risks according to their potential impact on business performance, helping our customers to prioritize business processes, problem resolution, and overall spending. Our customers typically realize ROI within weeks.

Contact us today for a Proof of Concept tailored to your business: 400 Columbus Ave., Suite 240E, Valhalla, N.Y. 10595, 914.614.8600. http://rev2.com, infoatrev2dotcom.

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Copyright ©2011 Rev2. All rights reserved. The RiskView® application is a registered trademark of Rev2. The Rev2 Managing Risks That Matter™ logo design and the Risk Concentration Analysis™ (RCA) methodology are trademarks of Rev2. All other trademarks in this document are the properties of their respective owners.


“Enterprise Risk Management Software Gaining Popularity,” by Pam Baker, CIO Update

Wednesday, October 5th, 2011

Enterprise Risk Management Software Gaining Popularity [Link to CIO Update]

“Risk management has classically revolved around spreadsheet activity, but now it’s cutting across every silo in the enterprise and into every corner of its realm,” said Robert Cruickshank, CTO of Rev2.


McAfee Security Innovation Alliance Adds New Partners [McAfee press release]

Thursday, August 25th, 2011

McAfee Risk & Compliance Sales Teaming Partners [Rev2 listing]

McAfee press release

Launches New “Security Connections” Webcast Series

SANTA CLARA, CALIF., August 25, 2011 – McAfee today has announced that nine new partners have joined the Security Innovation Alliance (SIA), the McAfee technology partnering program. In addition, McAfee is also delivering enhanced resources for customers and partners by launching its new webcast series “Security Connections.” In this webcast series, customers learn how McAfee works with SIA partners to lower the cost of ownership and operations through smart integrations that have been inspected by McAfee to ensure adherence with best practices. Additionally, the McAfee Compatible Solutions Center continues to grow and serve as a useful resource for customers looking for third-party security solutions integrated with the McAfee product portfolio.

The McAfee Security Innovation Alliance added nine new partners this quarter including:

• Anomalous Networks
• Authernative
• Avecto
• FireMon
• Guident Technologies
• Hitachi ID Systems, Inc.
• Invincea
• Reflex Systems
• Solera Networks

In addition, partners Tiversa, Reflex Systems, and Rev2 now have “McAfee Compatible” solutions and have been promoted to Technology Partner status in the McAfee Security Innovation Alliance program. McAfee has worked with these partners to validate their integrations for their adherence to best practices for integrating with McAfee products.

Finally, McAfee has also welcomed Anomalous Networks, Reflex Systems, and Rev2 to its SIA Sales Teaming Program. Partners in the SIA Sales Teaming Program complement the McAfee product portfolio, and enable the McAfee sales force and channel to drive more complete security solution relationships with enterprise customers.

“We are pleased to welcome these new partners to the SIA ecosystem,” said Ed Barry, vice president of the McAfee Security Innovation Alliance. “The McAfee SIA program is continuing to grow, as evidenced by the number of new partners added every quarter. The interest in the McAfee Compatible Solutions Center and the Security Connections webcast series illustrate well the benefit that McAfee and its integrated partners can deliver to customers.”

For more information about how partners are working with McAfee, please visit the partner directory page.

About McAfee

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world’s largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that help secure systems, networks, and mobile devices around the world, allowing users to safely connect to the Internet, browse and shop the Web more securely. Backed by its unrivaled Global Threat Intelligence, McAfee creates innovative products that empower home users, businesses, the public sector and service providers by enabling them to prove compliance with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. McAfee is relentlessly focused on constantly finding new ways to keep our customers safe. http://www.mcafee.com

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NOTE: McAfee is a registered trademark or trademark of McAfee or its subsidiaries in the United States and other countries. Other marks may be claimed as the property of others.